It didn’t understand — and it told me so
I like the latest generation of company call handling software — is called IVR which is short for Interactive Voice Response. The system is very sophisticated — it tries to understand what you are saying, but if it is not able to decipher your language, it is smart enough to ask you additional questions. For example, if you say the phrase “tech support,” and the system is unsure, it may ask you a question like, “Did you want to talk to someone in tech support?” These types of systems are far superior to the ones that have been in use for many years.